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Refund policy
Return & Refund Policy — Ikonic Klaer
**Last Updated: 2026**
At Ikonic Klaer, your satisfaction matters to us. This Return & Refund Policy outlines the terms under which returns, exchanges, and refunds are processed, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided that:
- The product is unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
- The product is not part of our Non-Returnable/Final Sale category (see Section 5 below).
- You have valid proof of purchase (order ID or invoice).
Products that do not meet these conditions may not be eligible for return, exchange, or refund.
2. How to Initiate a Return
1. Log in to your account and go to **My Orders**, or contact our customer support team at ikonicklaer@deepglobal.live with your order ID.
2. Select the item(s) you wish to return and specify the reason (size issue, defect, wrong item received, etc.).
3. Our team will review your request and arrange for a reverse pickup, where serviceable, or provide instructions for self-shipping the item back to us.
4. Once the returned product passes our quality check, your refund or exchange will be processed.
3. Exchanges
- Exchanges are subject to size and stock availability.
- If the desired size/variant is unavailable, we will process a refund instead.
- Exchange requests must be raised within the same return window mentioned in Section 1.
4. Refunds
- Once your returned item is received and passes quality inspection, refunds will be processed within 7–10 business days.
- Refunds will be issued to the original mode of payment (credit/debit card, UPI, net banking) or as store credit, as per your preference at the time of initiating the return.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit, as applicable.
- Please note that any shipping charges paid at the time of order are non-refundable, except in cases of damaged, defective, or incorrect items delivered.
5. Non-Returnable/Final Sale Items
The following items are not eligible for return or exchange unless received damaged or defective:
- Innerwear, lingerie, and intimate apparel (for hygiene reasons)
- Items purchased during clearance or final sale, as marked on the product page
- Customised or made-to-order products
- Products without original tags, packaging, or proof of purchase
6. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product:
1. Contact our customer support team within 24–48 hours of delivery.
2. Share clear photographs/videos of the product and packaging as received.
3. We will arrange for a replacement, exchange, or full refund, including any shipping charges incurred, at no additional cost to you.
7. Order Cancellations
- Orders can be cancelled before they are shipped by contacting our customer support team or through the **My Orders** section of your account.
- Once an order has been shipped, it cannot be cancelled; however, you may initiate a return upon delivery as per this Policy.
- In case of prepaid orders cancelled before shipping, a full refund will be processed within 5–7 business days.
8. Quality Check Process
All returned products undergo a quality inspection upon receipt at our warehouse. If a returned product does not meet our return eligibility criteria (Section 1), it will be sent back to you, and no refund or exchange will be processed.
9. Contact Us
For any questions regarding returns, exchanges, or refunds, please contact:
**Ikonic Klaer**
Email: ikonicklaer@deepglobal.live
Phone: +91-9625730855
Address: Deep Global, B-61, Sector-57, Noida, UP-201301
10. Changes to This Policy
We reserve the right to modify this Return & Refund Policy at any time. Any changes will be reflected on this page with an updated "Last Updated" date.